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Vetsens supplies all products with a one year warranty on the pulse oximeter and 3 months on the probe and cables, with the sender paying for return postage only.  For warranty, the pulse oximeter should be sent back with the original packaging and in as new or clean condition as possible.


Reasons why a repair is not covered under warranty:

Reasons why a repair is covered under warranty:

If an item is returned for warranty repair, and the repair is not deemed a warranty repair, there will be a minimum charge + postage. No charge will be incurred until the customer is advised of the status. If a device is under warranty and requires repair, Vetsens will endeavour to fix the problem and return the device as soon as possible.

Please write a note describing the problem and send all warranty repairs to:

19 Meluca Crescent
Hornsby Heights
NSW 2077


Returning items for warranty means the pulse oximeter or monitor will be out of use, and sometimes the problem can be easily fixed with some inspection and effort – please review the Vetsens Youtube videos at

Before returning items for warranty, please check:


Some common faults:


PDF 2 page Warranty Form










T: (02) 9482 4973

M: 0413 139 408